Is ordering through bumblebee safe?
The safety of our retailers, customers and drivers is of utmost importance to us. We have introduced sanitising at regular intervals, mask wearing and contact-free delivery.
How does it work?
You can order either on the website or by using the bumblebee app, available on iOS and Android. Simply add your postcode to find all the great retailers delivering in your area, choose your items and place your order.
Once the retailer receives your order, they’ll either accept or reject it. You will be notified by email. Please check junk folders.
If you want to be super-organised, you can also order in advance with a scheduled delivery.
A retailer rejected my order - why?
Sometimes retailers may not be able to complete your order and reject it. You should receive an email to notify you of this. They should provide a reason as to why they are rejecting the order.
No retailers are listed for my postcode but I want to order for collection.
Simply input the postcode of the retailer you want to collect from and the retailer will be displayed. You can then order for collection.
What kind of retailers are listed on bumblebee?
We strive to have a wide variety of retailers to choose from. With our diverse range of retailers offering confectionery, drinks, food and more, everything is on the menu with bumblebee!
What times can I order for?
We deliver every day from morning until late at night, and different retailers will have different opening times. Visit the homepage or the app to see which retailers are available in your area.
How is my order delivered to me?
Once you’ve placed your order, it’s sent directly to the retailer for them to prepare and package. Once it’s ready, a bumblebee driver will pick up your order and bring it to your delivery address. Some retailers perform their own deliveries and you can find out which retailers they are in the retailer description.
Why doesn't bumblebee accept cash?
We only take card payments because it lets us provide you with the best possible experience. It creates a safer working environment for drivers too. You can tip your driver through the tracking link provided by SMS.
Do I have to tip?
Whether you tip or not is completely up to you. You can tip the driver using the tracking link sent by SMS, provided the driver has tipping enabled. Drivers receive 100% of all tips.
Is there a minimum spend?
The minimum order amount can vary depending on which retailer you’re ordering from. If there’s a minimum order amount, you’ll be informed at checkout before you place your order.
Do you charge the same prices as the retailer does in store?
We encourage retailers to always use the same pricing for delivery as they do for their in-house menu, although there may be exceptions.
Some prices are cheaper on bumblebee than on other platforms - why is this?
Other platforms charge retailers high commission rates which means they have to increase their prices to survive. We charge fair, sustainable rates so more often that not retailers will list prices on our platform as they do in store.
Some prices have increased since last time I used bumblebee - why?
All retailers have access to their own menus and pricing so the retailer will have made this change.
Why is there such a long estimated wait time?
Retailers will change their estimated times depending on how busy they are. This is to manage customer expectation.
Can I place orders in advance?
Yes! You can schedule orders for later the same day and choose a delivery time.
Can I place an order to a hotel, school or other location?
Sure, but we ask that you meet the driver at the reception or designated area.
Can I collect my order?
Yes. You can use bumblebee’s collection service to collect orders from participating retailers nearby. Use the app to find out which retailers offer collection in your area. Simply select collection when you order.
Can I cancel my order?
As soon as your order is submitted and paid for, you cannot cancel your order. Please ensure your order is correct before paying.
Can I order from multiple retailers at the same time?
Unfortunately not. You can only order via a single retailer at the moment. If you require products from multiple retailers, we recommend that you make separate orders, subject to minimum spend values. Different drivers will collect and deliver your orders. They may arrive at different times due to retailer preparation times.
What notifications should I receive?
- order accepted/rejected/cancelled. Check junk folders.
Your order is not confirmed until you have received a confirmation email.
SMS Text Message
- if your delivery is performed by a bumblebee driver, you will receive a tracking link to advise you that a driver is on the way to pickup your order and deliver it to you. You must ensure that your mobile number is correct when ordering.
My orders page displays “Ready For Pickup” - why?
This just means that the retailer has signified to the driver that they are ready for the driver to collect your order and deliver it to you.
My orders page displays "On Its Way" but I have received my order - why?
This just means that the retailer needs to mark the order as complete. Sometimes they may take a while.
A retailer I want to order from isn't displayed / they are showing as closed but I know they are open - why?
Sometimes, if retailers are too busy they will mark themselves as offline. They will re-appear when they are ready to take orders again.
I want to complain about my order or about a bumblebee delivery driver - how do I do it?
Please contact us and we will get back to your as soon as we can. Please provide us with as many details as possible.
What if I want to add something to my order?
This is not possible. Once an order is submitted, it cannot be changed. The only option would be to submit another order for the extra items.
What if my order is late?
Sometimes things outside of a driver’s control can cause a delay, such as weather or traffic. Where we can, we will always try and proactively call you if we become aware that your order might not arrive within the estimated time of delivery, and our team will work to get your order to you as quickly as possible. If a bumblebee driver is performing your delivery, you should receive a tracking link via SMS so you can see exactly where they are. If your order is more than 20 minutes late, you can call us on 01892251351.
If the retailer is performing your delivery (you can find out which retailers do their own deliveries at the top of their menus), please contact the retailer directly.
I pre-ordered and my order turned up earlier than I wanted it - why?
The retailer is responsible for hailing the driver, via the app, at the appropriate time.
What if I’m not around when my driver arrives?
Your driver will always try to call you if there’s an issue once they reach your delivery address. If they’re unable to contact you they will wait for up to 5 minutes before leaving. In this event, you’ll still be charged for your order. To prevent this from happening, it’s always a good idea to double-check your contact and address details.
I entered my address incorrectly. Can I change the delivery address?
If the retailer is performing their own deliveries (check the top of their menu) then please contact the retailer directly to see if anything can be done. If a bumblebee driver is performing your delivery, please contact us on 01892251351 to see if there is anything we can do. If we cannot divert the driver or rectify the problem, you may still be charged if the delivery cannot be completed.
How do fees work on bumblebee?
Our fees are honest and transparent. The only fee that we charge is a delivery fee. This helps us to pay our drivers fairly.
How do I redeem a voucher code?
If you have a voucher code, you can redeem this in the app or on the website.
Click ‘Add a Code’ on the checkout page. If the code you have doesn't work and you think it is still valid, please contact us.
I received a phone call off a number I don't recognise.
If a driver or our customer service team need to contact you, they may call you. This may be the reason behind the number that you don't recognise.
What if I have allergies?
If you have specific allergies and are concerned about any items on a menu, please check the retailer notes section of the retailer menu or contact the retailer directly prior to ordering. Increasing numbers of retailers will be displaying dish by dish allergens information. Where that information is not available or if you have further questions, please contact the retailer prior to ordering if you have an allergy.
Are CBD products available on bumblebee?
Some of our retailers offer products containing CBD for sale on our platform. It is their responsibility to ensure those products comply with applicable law and are safe for you to use and consume. Please remember that CBD products are:
The UK Food Standards Agency recommends that healthy adults should consume no more than 70mg of CBD per day.
If you have any health concerns, please contact a healthcare professional before using or consuming any products containing CBD.
Is there a bumblebee app?
There is! It’s available free on the App Store and Google Play. Simple follow the links from our homepage or search for ‘Bumblebee: We deliver” in the app stores.
How long do refunds take?
Refunds can take anywhere between 3-10 working days. If you believe that you should have a refund and it has been longer than 10 working days, then please contact us.
What do I do if I have a charge I do not recognise?
Bumblebee finds that unrecognised charges can often be attributed to a friend, coworker, or family member using your payment method. We ask that you check with your family and friends to see if they may have used your card to place an order via bumblebee.
Otherwise please contact us with the following
Why do I still see a charge for a cancelled/rejected order?
It may take a few days for the payment to disappear from your account statement, but don't worry – we won't take any money for this order. It should appear as 'pending' and then disappear. If you can still see the transaction on your bank statement after 5 working days please contact us.
How do I check the status of my refund?
1) Your full or partial refund was processed shortly after you have placed the order but is not appearing on your bank statement.
If your refund was processed within 8 hours of placing your order, the payment will show as voided. This means you were never actually debited for your order. Instead, the funds for this transaction would have returned to general availability in your bank account after 72 hours.
2) You can't see the full amount of your refund returned on your bank statement?
If you've paid for your order partially with card and part credit, this might be the reason. Our refunds reflect the ratio of Bumblebee Credit to card payment that is used to place the original order. For example, if 50% of an order was paid for by credit, then 50% of any sized refund on that order will return to a customer's bumblebee account as credit. If this was not the case then please contact us via the website.